FAQ

COVID-19 Update

We are doing everything we can to protect the well-being and safety of our community as the Coronavirus (COVID-19) continues to affect the world. We have taken precautionary measures to increase the frequency of sanitation at our distribution facility and implemented a social distancing plan.

Our warehouse is now working on a restricted schedule and with a smaller team. Because of this, there may be an extended delay in order processing before your package is dispatched as we navigate this new normal.

We thank you for your patience and apologize in advance for longer waiting times.

Can I make changes to my order before it ships?

Unfortunately, we cannot make changes or cancel an order after they have been submitted.

An item may only be canceled if it is on pre-order (Within 24h). If you would like to cancel a pre-ordered item, shoot an email to info@mawandi.com with your order number and we’ll handle that for you.

Will I be charged right away when I place an order?

Yes, your card will be charged right away since we don’t store payment information for security purposes.

How long will it take my order to get to me?

Currently, it may take 2-5 business days for orders to be processed before shipping.
Note: Delivery delays are likely possible due to the current COVID19 situation.

How do I track my order?
When your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to check it out if you feel like you’ve waited a bit too long.
You can also log into your account and click on the order in question to view the status.
 
* Please note that sometimes it may take a day or two for the tracking to be updated by the carrier. If it doesn’t seem to be moving, there’s a good chance it’s on its way!
Do you ship internationally?

Yes! International orders are shipped via the postal service. You may incur import duties or other customs charges depending on your country of residence. We cannot track them and are not responsible if your order is stuck at customs. If you do not see your country available shipping options, please send us an email and we can probably add.

My order never reached me, what should I do?

Oh no! Hopefully this doesn’t happen, but if it does, even though our carriers work independently from Mawandi to deliver your package, we will find out together!

If it was marked as delivered and it only took a day! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking has not been updated in an unusually long time, or has never been updated since it was created, it was likely lost in transit. Please contact the carrier. If after two weeks there is no conclusion, please let us know at info@mawandi.com. We will check if you can replace or credit your order.
If the shipping address was a temporary location, we are not responsible if the recipient is no longer at this address upon delivery within the scheduled shipping time.

Do you accept returns or exchanges?

We want your favorite product to suit you. All unworn and unwashed shirts can be returned or exchanged within 14 days of purchase. Please contact us at info@mawandi.com for return instructions and a return label.
Customers are responsible for sending returned items.

Items cannot be returned or exchanged unless they are damaged in transit.

All sales items are final sales and cannot be returned

My item arrived damaged, what should I do?

Please send a photo to our customer service team at info@mawandi.com and include your order number so we can take a closer look and help with a solution!

Can I return my items myself?

Yes! If you are not using our prepaid shipping label to return your product within the 14-day return window, please send it to:

MAWANDI
Owner Leonard Nankam
Am Messeweg 33
30880 Laatzen
Germany

Please be sure to include a note with your full name and order number and indicate whether you would like a credit or a refund.

* Please note that we are not responsible if the return is not made with one of our labels if it is lost in transit. Please use a trackable and insured shipping method.

My item is damaged out of the 30 day return/exchange window, what should I do?

Send us a picture anyway! Unfortunately, normal wear and tear would not warrant a replacement or a refund, but if it’s a manufacturing defect or inappropriate damage we can look into it!

What are the possible payment methods?

Accepted payment options:

  • Pay via PayPal; you can pay with your credit card if you don't have a PayPal account. Payments with PayPal are free of charge. PayPal payments are on our account in a few minutes, so the order can be processed faster.

  • Pay with your credit card

  • Mandate Information.

  • Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Still have a question?

Please contact us for more information.

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